FAQs

Hey, Hey! Thanks for visiting my site. Here are answers to a few common questions.

What is the refund policy?

Once you purchase and receive a digital product, we are not able to issue refunds. You will be responsible for downloading and storing the file on your own device. We are not able to resend you your file after 3 months post purchase. Please back up your file like you would any important digital file. 

We do not accept returns for physical products. If the product arrived damaged or not as expected, please contact us with pictures and details.

If you would like a refund for a program or physical product, please contact us at tanny@tannyraw.com.

What are your shipping charges?
The vendors I use to create my cool vegan-themed products charge shipping per item because each item is shipped separately. Inside the United States, this is $5 per item. In Canada, it is $6 per item, and outside of North America, it is $10 per item.

The vendor who makes my tote bags charges extra to ship outside of the United States. The Tote Bag shipped to Canada costs an extra $9, and outside of North America costs an extra $15 (these costs are in addition to the regular shipping costs). 

How long will it take for my merchandise to arrive?
Each item is shipped from a different vendor, so shipping times may vary. You can expect to see your item on your doorstep within 2-4 weeks. It can take up to 6 weeks if you are out of the United States. If it has been more than 6 weeks, please contact my team at tanny@tannyraw.com and they will check on your order.

How do I download and open my digital product?

If you have purchased any of the following, you will have to "unzip" the download you received at checkout (also via email):

  • eBook Bundle
  • The Raw Reset

Don't panic! It's easy as can be. Here are instructions:

For Windows Users:

  1. Locate the zipped folder that you want to unzip (extract) files or folders from.
  2. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All. A new "unzipped" folder with the same file name will appear and you can grab any files as you would normally.

For Mac Users:

Unzipping a file or folder couldn't be easier. 

  1. Locate the zipped folder that you want to unzip (extract) files or folders from.
  2. Double-click the zip file and the file or folder will be decompressed into the same folder the compressed file is in and a new "unzipped" folder with the same file name will appear. From here, you can grab your files and go!

 

I purchased Coaching/The Raw Reset/The Raw Revive. How do I access the intake form/quiz?

  • First, download the file from either your purchase confirmation page or the follow-up email with the link to download.
  • Next, click and open up the PDF download. 
  • To get started with your program, you will be asked to complete an online form/quiz. This is an important step because your information will be used to help customize your LFRV plan.
  • Click on the green button.
  • You will likely receive the following security warning pop up message. Be sure to "Allow" access to the jotform site. That is where you will find the intake form/quiz.

Security Warning Pop Up